downtide.com is owned by Downtide Caravans & Leisure. As a User of our website you acknowledge that any use of this website including any transactions you make is subject to our terms and conditions below.
Policy key definitions:
- “I”, “our”, “us”, or “we” refer to the business, [Downtide Caravans & Leisure, Accessory Shop].
- “you”, “the user” refer to the person(s) using this website.
Use of this site constitutes your acceptance of these terms and conditions, which take effect on the date of which you first use the site. These Terms and Conditions do not affect your statutory rights.
We reserve the right to change these terms and conditions at any time. Any such changes will take effect immediately and it is your responsibility to read them before placing an order through our website.
The content of the pages of our website is for your general information and use only. It is subject to change without notice.
We make every effort to ensure that the details of our leisure vehicle are accurate. Please check with us that the information is correct and that the caravan or motorhome is still for sale before travelling.
All trade marks reproduced in our website which are not the property of, or licensed to, the operator are acknowledged on the website.
This website may include links to other websites. These links are provided for your convenience to provide further information only. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Unauthorised use of our website may give rise to a claim for damages and/or be a criminal offence.
Orders made through our Accessory Shop are subject to acceptance and availability.
We reserve the right to cancel any order. You will be informed by e-mail and a full refund given.
All items on our website are stock items but if an item is out of stock we will inform you by e-mail. You will have the option to cancel the order or wait for the item to arrive.
Please note colours or makes of items may differ from those shown unless stated in the product title.
All sizes and measurements are approximate.
Full payment must be received before any products are dispatched.
The price you pay is the price displayed on the website at the time of ordering plus any relevant postage & packaging. If we discover an error in the price of goods we will inform you as soon as possible and give you the option of reconfirming your order at the new price or cancelling it.
Title to any products you order on this website will pass to you on delivery provided full payment has been received.
Downtide Caravans & Leisure has the right to end offers at any time. In the instance that a customer has two or more discount codes they should use the code for the greater amount as discount offers and voucher codes cannot be added together.
If for any reason you are unhappy with your purchase you have the right to return any products purchased from our Accessory Shop. We will either exchange the product or issue a refund.
Please cancel your order on the same day as ordering to avoid the inconvenience of returning your order.
Please read our Returns Policy for full details.
Our service level is 2 – 5 working days. Standard delivery options are not guaranteed. Severe weather conditions can add a number of days on to estimated delivery times.
If you provide an incorrect or incomplete delivery address then extra delivery charges may be incurred before your order can be delivered.
If we dispatch your order by courier we will notify you by e-mail the evening before it will be delivered. A signature will be required. If no one is available our couriers will leave a card. You can arrange for another delivery or collect from their depot. If you do not re-arrange delivery within a week the parcel will be returned to us and there will be another charge for it to be sent out again.
On receipt of your product(s) please check immediately as any claims for shortages or damages must be made by e-mail or phone to us within 48 hours of delivery.
If you have asked for your order to be left in a safe place this will be your complete responsibility. If you have specified this, no claims will be accepted should the order go missing after delivery (our couriers are able to provide proof of delivery).
We will not accept any liability for delay or failure to deliver goods within estimated timescales.
Under Trading Standards guidelines, if you do not notify us that your parcel has not been delivered we will assume it arrived safely. However 10 working days should be allowed before contacting us if your order has not arrived.
If you do not receive your order within the time expected please contact us by e-mail at sales@downtide.com or telephone 01263 768813.
We may use personal information to provide the services you’ve requested. We will only use this information for auditing, research and analysis to operate and improve our technologies and services. It is never sold or passed on without consent.
Please read our Privacy Policy for full details.
Waste Electrical Equipment (WEEE) Regulations state that all electrical equipment must be disposed of at a designated electrical waste collection centre and not in your regular dustbin.
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